Frequently Asked Questions
Welcome to our FAQ page!
Here you’ll find answers to common questions about Lorana Hair, our products, ordering, shipping, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer care team—we’re here for you.
About Lorana Hair
1. What is Lorana Hair?
Lorana Hair is a premium hair brand specializing in high-quality human hair wigs. Our mission is to deliver luxury, natural-looking wigs that are easy to wear, comfortable, and confidence-boosting—right out of the box.
We proudly serve women from all walks of life, including those experiencing hair loss due to medical conditions, stress, aging, or other personal reasons. Whether you wear wigs for beauty, convenience, or necessity, Lorana Hair is here to help you feel like yourself again—beautiful, confident, and empowered.
2. Where is Lorana Hair located?
Lorana Hair operates internationally and serves customers worldwide. Our fulfillment partners allow us to deliver premium-quality wigs to women across the globe.
3. What kind of products does Lorana Hair sell?
We specialize in luxury human hair wigs, including ready-to-wear glueless wigs, HD lace wigs, lace front wigs, and various textures such as straight, body wave, deep wave, kinky straight, and curly styles. Each piece is designed to look natural and feel effortless.
Ordering & Payment
4. How do I place an order?
Simply browse our website, select your desired wig, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
5. What payment methods do you accept?
We accept secure payments via major credit and debit cards (Visa, MasterCard, American Express), as well as other payment options shown at checkout.
6. Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is fully protected.
7. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately. We’ll do our best to help if your order has not yet been processed.
Shipping & Delivery
8. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
9. How much does shipping cost?
Shipping costs depend on your location and order details. You’ll see the exact shipping cost at checkout before completing your purchase. We occasionally offer free shipping promotions.
10. How long will it take for my order to arrive?
Delivery typically takes between 5–12 business days, depending on your location and product availability. You’ll receive a tracking number once your order is shipped.
11. Can I track my order?
Yes! After your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.
Returns & Refunds
12. What is your return policy?
We want you to feel confident with your purchase. Unused and unworn wigs in their original condition can be returned within 30 days of delivery for a refund or exchange. Please see our full Returns Policy for details.
13. How do I start a return?
Contact our customer care team with your order number and reason for return. We’ll guide you through the process.
14. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days and issued to your original payment method.
Product Information
15. How can I find more details about a specific wig?
Each product page includes full descriptions, specifications, lace type, texture, length, and care instructions. If you need more help choosing, our team is happy to advise you.
16. Are your wigs suitable for people with hair loss or sensitive scalps?
Yes. Many of our customers experience hair loss due to medical conditions, stress, or natural thinning. Our wigs are designed to be lightweight, breathable, and gentle on sensitive scalps, offering comfort and a natural appearance.
Customer Care
17. How can I contact Lorana Hair?
You can reach us through our Contact Us page. Our team is ready to assist you.
18. What if I have feedback or a complaint?
We truly value your feedback. Whether it’s positive or constructive, it helps us grow. Please contact our customer care team, and we’ll address your concerns with care and professionalism.